Account and Orders
Help with your account, order status, shipping, and returns.
What should I do if parts are missing from my kit?
If you find that parts are missing from your kit, we are committed to making it right by sending replacements to our customers who reside in the U.S. To initiate the replacement process, please provide us with your name, address, phone number, and th
What is the return policy for Plaid products?
If any items ordered directly from Plaid do not meet your expectations, they can be returned with your receipt within 30-days for a full refund of the product's purchase price. Ways To Start A Return. 1) Login to your account, visit My Orders, and se
Can I purchase products at the same price as a previous sale?
Pricing for Plaid products may vary due to sales and promotions that are run periodically. If products were purchased on sale, the prices may not be the same in future transactions. To stay informed about upcoming sales, we recommend signing up for e
Can I change or add items to my order after it has been placed?
Unfortunately, once an order has been released for processing, we cannot make changes such as adding or removing items. If you need to adjust your order, you may need to cancel it, pending our system allows it, and place a new order with the desired
Why can't I access my account on your website?
If you are having trouble signing into your account, first ensure that the email and password being used are correct. If we do not have a record of your email in our system, you may be attempting to sign in with an incorrect email address. In such ca
How can I view my favorites list on the website?
To view your favorites list, sign into your account. Once signed in, click on "My Account" next to your name, and you will find the "My Favorites" option listed among other account features.
What should I do if a product is damaged or missing from my order?
If any item from your order arrives damaged or is missing, we offer the option of sending you a replacement or providing a refund for the affected products. Please contact us to confirm your preference for either a replacement or a refund.